February 15, 2016

FAQs

Frequently Asked Questions

How do you work with squirmy pets?

We believe that challenging pets are a blessing; they keep one alert, sharp and open to new solutions when addressing individual needs. The first behavioral examination with a new pet client provides feedback on how the pet may experience the process of teeth cleaning. Certain breeds have particular behavioral tendencies and anatomical differences. For example, short-nosed dogs like pugs need different positioning than others. The pet’s current dental issues could play a role in being face shy. Other factors unique to each pet include temperament, any history of mishandling, or trust and dominance issues. These and other intuitive factors help us understand and get a feel of your pet. Through a gentle and confident approach, and a variety of techniques, we help dogs and cats to relax. Verbal communication is done calmly and assertively by using a tone and language appropriate to the situation.  We also interact with your pet through assured, comfortable handling while respecting your pet’s space. Most dogs and cats are a great candidate for teeth cleaning; however, for some this method of cleaning is not suitable.

How is the cleaning done?

In most cases, pets are positioned on the technician’s lap on a comfortable blanket with plenty of support to make them feel confident and comfortable. This way we have easy access to every area of the mouth. After easing your pet into this submissive position, the necessary tools with their different sounds, as well as a variety of holds performed by the technician are carefully introduced. Slowly, all teeth are cleaned in a straightforward and compassionate fashion.

Ultimately, our goal is to satisfy all parties – dogs, cats, you, and our team. We want to see happy dogs and cats after the teeth cleaning is finished. Therefore, we do our best to make certain that all are comfortable and relaxed as much as possible, and that we handle your pet in the most appropriate and gentle manner prior, during, and after the cleaning.

First time at Pearly Whites For Pets?

No worries, your pet will be in good hands.

This is what you need to know:

At Pearly Whites we prefer to work with your pet alone. It is easier for our four-legged clients to settle down without the presence or distraction of the guardians.

At the Barrie location, the current setup does not have accommodations for you to stay in the building. We kindly ask that you plan ahead and find an activity in the area. Have a coffee in the nearby coffee shops, a quick lunch, do some shopping or just explore the waterfront and beautiful downtown area and be back for your pet at the end of the cleaning.

At the Studio on King location, you are more than welcome to stay in the lounge area. Enjoy the calm atmosphere and use the free wifi while you wait for your pet.

During your pet’s teeth cleaning session, we require you to be available by phone or text message. At times we may need to inform you about the condition of your pet’s teeth and likewise need your input as to further actions.  For this reason, please keep your phone at hand in case we need you. 

We appreciate your understanding!

Can you show me what to expect? 

Authenticity and integrity are two of our highly regarded qualities which we project through our work, work ethics, and personal interactions with pets and people. You can always expect honesty, caring, and transparency.

Can I bring my cat for teeth cleaning?

Yes, most cats are comfortable with the teeth cleaning process. The initial one-on-one behavioral examination will determine whether your cat is a candidate for this procedure.

What if my dog or cat has a loose tooth?

Loose teeth indicate that there are dental issues already present and only veterinarians have the insights to deal with such issues. If a loose tooth is discovered during the cleaning, you will be advised to seek veterinarian help in order to explore your pet’s teeth cleaning options and investigate the matter further. That being said, if a pet arrives for a cleaning with a few loose teeth, the cleaning can proceed once the pet owner has been informed of the situation and gives his/her consent.

How long does it take to clean a dog or cat’s teeth?

Generally speaking, it should not take longer than one hour. However, this can vary as individual needs and differences are respected and handled accordingly; thus, resulting in a more extended session.

When will Pearly Whites For Pets be in my neighborhood?

Currently, Pearly Whites For Pets services are available in Barrie, Ontario with clinics in the Greater Toronto Area (GTA), as well as in Trenton and Smith Falls.  For more information see our Home page.

What happens if my dog or cat bites you during a session? Will I be liable?

No. Pearly Whites For Pets is responsible for proper handling of every client.

Does it cost less if I schedule more frequent appointments?

Pearly Whites For Pets offers a variety of different options to suit your individual needs based on the frequency of your visits. If you choose to visit us within six months of the previous visit we offer a 50% discount. 

My dog is gigantic/tiny, does it cost more/less?

Our pricing is based on the frequency of visits rather than the size of your pet. Please visit the Home page for details. Challenging behaviors arise from the ‘spirit’; often the physical characteristics only play a small role.

How do you take payment?

Method of payment: cash, cheque, VISA, MasterCard, or Email Money Transfer.

Do I have to pay when I book a session?

No, it is not required. You only pay after the cleaning is completed.

Do I pay if my dog or cat cannot receive the service?

No. If the cleaning cannot take place for any reason there will be no charge.

Can I stay while you work with my dog or cat?

We prefer to work with your pet alone. We find it much easier for our clients to ease into the new situation without the presence of the guardians. 

At the Barrie location, the current setup does not have accommodations for you to stay in the building. We kindly ask that you plan ahead and find an activity in the area. Have a coffee in the nearby coffee shops, a quick lunch, do some shopping or just explore the waterfront and beautiful downtown area and be back for your pet at the end of the cleaning.

At the Studio on King location, you are more than welcome to stay in the lounge area. Enjoy the calm atmosphere and use the free wifi while you wait for your pet.

We appreciate your understanding!

My vet says cosmetic teeth cleaning is dangerous – should I be worried?

With very few exceptions, veterinarians are unfamiliar with the process and protocol of pet teeth cleaning.

As a result of extensive study and training in safe and efficient techniques, we at Pearly Whites For Pets use a variety of different modalities to suit each pet’s individual needs. These were developed by professionals and veterinarians from a variety of health and animal-related fields. In addition, our technicians continue to update their education on all aspects of teeth cleaning – from safe pet handling, and scaling techniques –   to the most advanced tools available and more.

When performed properly cosmetic teeth cleaning is perfectly safe.

Should you have any additional questions please feel free to Contact us.